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Any call that relates to what CMS calls the "chain of enrollment," which has actually been specified as the events from a beneficiary ending up being mindful of an MA/PDP strategy to the end of the enrollment process.  Additional Info  indicates that calling leads, scheduling appointments, collecting scopes of appointment (telephonically), presenting strategies, collecting drug and physician lists, and phone enrollments would all fall under this guidance.

We advise reaching out to your current phone service provider to see if they use call recording. If they do not, or it appears cost prohibitive, think about a VOIP phone system that can be utilized in the office or the field. Some common options are Ring Central, 88, and Vonage. For storage, you will require to develop a procedure for arranging and keeping the calls either on a regional drive or cloud-based storage.

We are currently looking into the very best alternatives for agents to compliantly save this data.

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Alabama Medicaid has 3 different Medicare Cost savings Programs for low earnings people or couples who receive Medicare. The services you get depend on just how much earnings you have. These programs pay Medicare premiums and sometimes, Medicare deductibles and coinsurance. Pays the Medicare Part B Premium Covers the Medicare deductible Pays the Medicare Part A premium when specific conditions are met Makes agreements with suppliers who accept Medicaid so you do not need to pay the 20 percent coinsurance after Medicare pays its part Begins the month after you are authorized by Medicaid Individuals get a Medicaid card to require to the medical professional or other supplier Pays the Medicare Part B premium just Individuals do not receive a Medicaid card Coverage may start as much as three months prior to the application month if specific requirements are satisfied Pays the Medicare Part B premium just Participants do not get a Medicaid card Coverage might begin up to three months prior to the application month if specific requirements are satisfied Funding for this program is limited; when funds are consumed, no more applications will be authorized.

Response: As Centers for Medicare and Medicaid Provider (CMS) continues to evaluate the addition of telehealth services that were temporarily added to the Medicare telehealth services list during the COVID-19 public health emergency situation, they have finalized that specific services contributed to the Medicare telehealth services list will remain on the list through December 31, 2023.